Frequently Asked Questions

In the following, you can find frequently asked questions and our answers.

Please kindly read them to find the answers of your questions:

 

How can I be sure of the quality and authenticity of the product?

With over 45 years of experience in Iranian handicraft industry, the main members of Handicrafts365.com have participated in dozens of specialized handicraft exhibitions in and out of Iran. Handicrafts365.com is not merely an internet shop. We are in direct contact with artists from all over the country with the aim of introducing and offering the unique works of handicraft art by famous masters. Handicrafts365 is a platform on which the original Iranian handicrafts are introduced. Our approach is not to have a shop littered with trash products with the sole purpose of making cash. Our team at with decades of experience in the handicraft industry and collaborations with the best masters of Iranian handicrafts, is seeking to build a friendship between handicrafts and people from all over the world. We want to deliver an original art so you can relish in the beauty of life.

If I’m in Iran, what is the shipping cost and time?

In this case, it’s absolutely free and the delivery time is approximately 3 to 5 business days.

If I’m out of Iran, what is the shipping cost and time?

If you reside outside of Iran or want to ship the product to a city outside of Iran, the shipping time varies from about 7 to 14 business days. The shipping costs depend on the destination country and the weight of the product. Under such circumstances, we recommend that you contact the support team through email before finalizing the order. The support team will immediately make the necessary plans about the cost and shipping time.

How can I buy my desired product?

We have tried to make the purchase process the most comfortable and hassle-free activity. First, add the desired product to your cart, then enter your info and finally, you will be transferred into the safe online payment gateway to pay the price.

How can I cancel or change my purchase?

You have up to 6 hours after finalizing the order to change or cancel it by sending an email to the support team and you won’t have to pay anything.

If what I’m looking for is not in your store, can you make it available for me?

If your desired product is not available in Handicrafts365.com, you can email us the order you seek. As our team has such a long history and experience in the handicraft industry and knows dozens of outstanding masters, they can easily provide whatever you’re looking for in the handicraft department.

I want to gift the product, can you wrap it up as a gift?

If you want to gift the product, make sure to contact our support team immediately after finalizing the order so your desired packaging can be selected.

 

 

In case you have more questions, do not hesitate to contact us.